TwelveraTwelvera
Conversation
Conversation

End User License Agreement (EULA)

Effective date: 1 October 2026

This End User License Agreement (the “EULA”) governs the use of the Twelvera mobile application and related services (together, the “Application”). The EULA is entered into between the user and:

eTruhla s.r.o.
Company identification number: 24819174
Registered office: Holečkova 386/11, 150 00 Praha 5, Czech Republic
Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 177207
Email: [email protected]
Telephone: +420 735 631 414
(the “Provider”).

By installing or using the Application, the user confirms that they have read and agree to this EULA. If the user cannot validly enter into this agreement on their own, their legal representative must approve their use of the Application. If the user does not agree to the EULA, they must not use the Application.

1. License to use the Application

The Provider grants the user a limited, personal, non-exclusive, non-transferable and revocable license to use the Application on devices they own or control, solely for their own non-commercial purposes and in accordance with this EULA and the rules of the store from which the Application was obtained.

In particular, the user must not copy, sell, rent, sublicense or make the Application or any part of it publicly available, circumvent its security, extract its source code, reverse engineer it or create derivative works. This prohibition does not apply to the extent that such conduct is expressly permitted by mandatory law or by the license of a third-party component used in the Application.

The license does not transfer ownership or any other intellectual property rights. Rights in the Application and its original content belong to the Provider or its licensors. Open-source components are governed by their own licenses.

2. Nature of astrological and generated content

The Application provides astrological and other interpretive texts and may use automated systems and artificial intelligence models. A virtual astrologer is a software character, not a human or a professional adviser. Outputs may be inaccurate, incomplete, outdated, inconsistent or unsuitable for a particular situation, and the same input may not always produce the same result.

The content of the Application is solely for entertainment, inspiration and personal reflection. It is not medical, psychological, crisis, legal, tax, financial or investment advice, a diagnosis or a prediction of a certain outcome. The Application does not guarantee events concerning health, pregnancy, death, litigation, relationships, employment, investments or any other life circumstances.

The user must not use outputs as the sole basis for decisions that may affect their health, safety, finances, legal position or another person's rights. In such situations, they should seek an appropriately qualified professional. In an emergency or crisis, they should contact the local emergency number or other appropriate immediate assistance; the Application does not provide an emergency service.

3. Use without registration and user responsibilities

Using the Application does not require registration or the creation of a user account with the Provider. The user is responsible for the accuracy of the information they enter into the Application and for securing their device and access to the Application. They must notify the Provider without undue delay if they suspect unauthorized use of the Application. Purchases and their restoration may require verification of an App Store or Google Play account; that account is managed by the relevant store.

The user must not use the Application unlawfully, disrupt its operation or security, access other people's data without authorization, overload the service with automated requests, impersonate another person or submit content they do not have the necessary rights to use.

4. User content and personal data

The user retains their rights to the content they submit to the Application. To the extent necessary to provide the selected feature, the user grants the Provider a non-exclusive right to store, technically process, transmit and display that content to the user. This right lasts only for the period and to the extent necessary to provide the service, meet legal obligations and address legitimate claims.

Depending on the features used, the Application may process profile information, date, time and place of birth, chat messages, purchase information and technical data. The purposes, legal bases, recipients, retention periods and user rights are described in the section “Privacy policy” of the Twelvera rules at https://twelvera.com/conversation-terms (the “privacy policy”), which covers the website and the Application together. This EULA does not replace that policy or itself constitute consent to processing for which consent is required by law.

The user should not enter sensitive or confidential information into the chat unless it is necessary for the requested feature, in particular information about third parties without the appropriate authorization.

5. Paid features and subscriptions

The terms of a particular purchase, its price, currency, duration, automatic renewal and any trial period will be shown to the user before they confirm the purchase. Payments made through the App Store or Google Play are managed by the relevant store, where the user also manages or cancels subscriptions. Uninstalling the Application does not itself cancel a subscription.

A subscription is intended for personal use by one person. To keep the service available to everyone, features generated by artificial intelligence, in particular the chat with a virtual astrologer and the personal horoscope, are subject to fair use rules: the number of messages and generated readings per subscription is limited within a rolling 24-hour period. The current limit is 100 chat messages and 24 days of the personal horoscope in the last 24 hours, which is set so that it does not restrict ordinary personal use. When the limit is reached, the Application tells the user to wait for a while. The Provider will announce any reduction of the limit in the Application in advance. The Provider may also temporarily restrict features generated by artificial intelligence during unusually high load on the service or in the event of automated or clearly non-personal use. This does not affect the consumer's statutory rights.

Refunds and withdrawal from a contract are governed by mandatory law and the rules of the relevant store. Nothing in this EULA limits a consumer's statutory rights regarding defective performance, lack of conformity of digital content or services, or any other rights that cannot validly be waived.

6. Availability, changes and third-party services

The Provider does not guarantee uninterrupted, error-free or always secure availability of the Application. Operation may be affected by maintenance, updates, internet connectivity, the user's device, application stores, payment systems, hosting providers, artificial intelligence model providers or other third-party services.

The Provider may fix, update and reasonably modify the Application, particularly for security, legal requirements or further development. It may discontinue a feature or service under conditions permitted by law. This does not affect the user's rights regarding services already paid for or any statutory right to a remedy or refund.

Use of third-party services or content may be subject to their own terms. The Provider is not responsible for independent third-party services to the extent that it neither provides nor controls them.

7. Disclaimer of warranties

To the fullest extent permitted by law, the Application is provided “as is” and “as available”, without any voluntary warranty that it will meet the user's individual expectations or that every output will be correct, complete or suitable for the intended purpose.

This provision does not exclude the Provider's statutory responsibility for the supply and conformity of digital content or digital services, or any other consumer rights that mandatory law does not permit to be excluded or limited.

8. Limitation of liability

To the fullest extent permitted by law, the Provider is not liable for:

  • decisions or actions based on astrological or other automatically generated outputs;
  • indirect or consequential harm, lost profits, loss of opportunity or loss of data not caused by the Provider's breach of its obligations;
  • outages, delays or errors caused by the user, their device or connection, force majeure or an independent third-party service; or
  • unauthorized use of the Application, provided that the Provider has not breached its security obligations.

Nothing in this EULA excludes or limits liability that cannot be excluded or limited in advance under applicable law, in particular liability for harm caused intentionally or by gross negligence, harm to a person's inherent rights, a weaker party's right to compensation, statutory rights regarding defective performance or liability for a defective product.

9. Suspension and termination

The user may stop using and uninstall the Application at any time; however, they must cancel a paid subscription as described in Section 5. The Provider may reasonably restrict or terminate access if the user seriously or repeatedly breaches this EULA, endangers other people or the service, or if required by law. Where possible in view of urgency and security, the Provider will notify the user in advance and give them a reasonable opportunity to remedy the situation.

Upon termination, the license under Section 1 ends. Provisions that by their nature are intended to survive termination remain in effect. Handling of personal data after termination is governed by the privacy policy and mandatory law.

10. Special terms for the Apple App Store

If the Application was obtained from the Apple App Store, the following terms also apply:

  1. The EULA is entered into solely between the user and the Provider, not Apple Inc. (“Apple”). The Provider is responsible for the Application and its content.
  2. The license is limited to use of the Application on Apple-branded devices that the user owns or controls, in accordance with the usage rules in the Apple Media Services terms; the Application may also be used by users of other accounts associated with the purchaser's account through Family Sharing or volume purchasing where Apple's rules permit.
  3. Apple has no obligation to provide maintenance or support for the Application. The Provider supplies these to the extent described for the Application.
  4. If the Application fails to conform to an applicable warranty, the user may notify Apple, and Apple may refund the purchase price of the Application under its rules. To the fullest extent permitted by law, Apple has no other warranty obligation regarding the Application. The Provider is responsible for other claims, losses, liabilities, damages, costs and expenses arising from failure to conform to a warranty, to the extent required by law and this EULA.
  5. The Provider, not Apple, is responsible for addressing claims by the user or third parties relating to the Application, including product liability claims and claims of non-compliance with legal or consumer protection requirements.
  6. The Provider, not Apple, is responsible for investigating, defending, settling and resolving claims that the Application infringes a third party's intellectual property rights.
  7. The user represents that they are not in a country subject to a US Government embargo or designated by the US Government as supporting terrorism, and that they are not on a US Government list of prohibited or restricted parties.
  8. Apple and its subsidiaries are third-party beneficiaries of this EULA and, upon the user's acceptance, may enforce its provisions against the user to the applicable extent.

11. Special terms for Google Play

If the Application was obtained from Google Play, this EULA is entered into solely between the user and the Provider, not Google LLC (“Google”). Google is not responsible for the Application, its content, maintenance, support or claims arising from it. Google's terms also apply to the use of Google Play; in the event of a conflict, they take precedence in matters concerning the operation and use of Google Play.

12. Governing law

This EULA is governed by the law of the Czech Republic. If the user is a consumer habitually resident in another country, this choice of law does not deprive them of the protection of mandatory legal provisions that would otherwise apply. Court jurisdiction is determined by applicable law; this EULA does not require consumers to bring a dispute before a court that would not otherwise have jurisdiction.

13. Out-of-court resolution of consumer disputes

If a dispute between the Provider and a consumer arising from this EULA or a contract for services cannot be resolved directly, the consumer may submit a request for out-of-court dispute resolution to:

Česká obchodní inspekce (Czech Trade Inspection Authority)
Ústřední inspektorát — oddělení ADR
Gorazdova 1969/24, 120 00 Praha 2
Email: [email protected]
Website: https://coi.gov.cz/informace-o-adr/

14. Final provisions

If a provision is invalid or unenforceable, the remaining provisions stay in effect. An invalid provision applies only to the fullest extent permitted by law; if it cannot be interpreted in that way, it does not apply.

The Provider may amend this EULA where required by changes to the Application, the law or security requirements. It will give the user reasonable advance notice of material changes and obtain new consent if required by law. Changes will not retroactively limit consumer rights that have already arisen.

Questions, complaints and requests concerning the Application may be sent to the Provider's contact email address stated at the beginning of this EULA.