Rules, privacy and consumer information

Last updated: 14 October 2026.

What you purchase

You purchase a one-time online consultation with a virtual astrologer. This is an artificial intelligence system, not a person. Astrological interpretations are for inspiration and entertainment. They are not medical, legal, psychological or financial advice and may contain errors or inaccuracies. No registration or user account is required.

Scope of the paid consultation

The paid consultation ends when the first of these events occurs:

you receive an astrological assessment;
you send 20 user messages;
15 minutes pass after the consultation becomes available.

An astrological assessment means an interpretation based on individually calculated astrological information about you or people whose details you have provided. Messages used to clarify your request, supply details or hold a general conversation also count towards the 20-message limit.

We may allow further conversation free of charge after the paid consultation ends. This is a bonus outside the guaranteed scope of the paid service. The price is shown before you complete the order and includes all applicable taxes. This is a one-time payment, not a subscription.

Access to the service

The consultation becomes available after payment is confirmed or a promo code is successfully redeemed. Before you complete your order, we ask you to expressly confirm that you want the service to begin immediately after payment, before the 14-day withdrawal period ends. We also inform you that your right to withdraw ends once the agreed service has been fully provided. If you withdraw earlier, you may have to pay a proportionate amount for the service already provided.

We will send confirmation of the contract, these terms and information about withdrawal to the email address provided when ordering.

Withdrawal from the contract

As a consumer, you may withdraw within 14 days of concluding the contract unless your right has already ended following full performance. If you requested an early start and withdraw before full performance, we may require payment proportionate to the service provided up to withdrawal.

You can withdraw using the Withdraw from the contract function, when shown during the consultation, or by sending a clear statement to [email protected]. No reason is required. Provide only details needed to find the order, such as the payment email or order reference. We will acknowledge electronic withdrawal by email.

If withdrawal entitles you to a refund, we will return the money without undue delay, within 14 days of withdrawal at the latest, normally using the original payment method.

Model withdrawal form

Use of this form is optional:

To: eTruhla s.r.o., Holečkova 386/11, Smíchov, 150 00 Praha 5, Czech Republic, [email protected]

I hereby give notice that I withdraw from my contract for an online consultation.
Date of contract:
Order or payment reference:
Consumer's name:
Consumer's address:
Date:
Consumer's signature (only for a paper form):

Privacy policy

The controller is eTruhla s.r.o. We do not create a user account or a long-term user profile.

This section applies to the twelvera.com website and to the Twelvera mobile app.

Conversation content

The consultation is primarily saved in your browser's local storage, allowing you to reopen an active conversation in the same browser after closing the page. Local data can remain on your device after the browser closes. You can delete it by clearing this website's data in your browser settings.

A working copy may also be held temporarily on our servers for operation of the service. It is automatically deleted no later than 15 minutes after the last activity. We do not maintain a long-term server history of consultations.

Location

When an astrologer needs your current location for a reply, for example because of the local sky or moonrise, they ask for it and your browser or phone asks you for permission. Without such a request we do not determine your location. Only if you allow it do we send approximate coordinates rounded to roughly a kilometre. They serve only as context for the conversation and are kept in the same way as its content. Declining does not limit the conversation; the astrologer continues without your location. You can withdraw the permission at any time in your browser or phone settings. We process location only with your permission.

When you share a horoscope or an astrologer's reply, we store a copy on our servers and create a link to it. Sharing makes the content public: anyone who obtains the link can view it, without signing in and in any language. We ask search engines not to index shared pages, but we cannot control where the link is forwarded.

Only the text of the horoscope or reply and its images are shared, never your date, time or place of birth or your location. The text may, however, contain information you mentioned in the conversation yourself, so please check the preview before sharing.

We process the copy on the basis of your consent, which you give by sharing. It is deleted automatically 30 days after the link was last opened. You can remove it earlier by cancelling the share on the device you shared from, which also withdraws your consent.

Generating replies

We send the content needed to generate a reply to the AI technology provider, which uses it to generate the reply and keep the service secure. The provider may temporarily retain content in security and operational logs, for no longer than permitted by the service configuration. In the current production configuration this may be up to 30 days.

We do not use the submitted content to train models and use provider settings under which the data we submit through the API is not used for model training by default.

Twelvera mobile app

The app works without an account. What you enter is stored primarily on your phone:

On the phone: your birth profile (date, time and place of birth), app settings, conversations for 30 days from their start, personal readings and downloaded horoscopes. You can delete all of it in Settings with "Delete my data", or by uninstalling the app.
Backup: if backup to your Google account or to iCloud is turned on in your phone, it also includes the app data, except subscription details, so that you can restore it on a new phone. On Android only when the phone encrypts the backup with your screen lock. The backup is managed by Google or Apple according to your settings; we have no access to it. Deleting data in the app is reflected in the backup when it is next updated; uninstalling the app does not remove the backup, you can delete it in your account's backup settings.
Conversation: to generate a reply, the app sends your message together with your birth profile and, if the astrologer asks for it and you allow it, your approximate location. The working copy on our servers is handled in the same way as for a conversation on the website. So that you can continue after it expires, the phone keeps an encrypted copy of the conversation that only our server can open.
Location: the app asks only for approximate location, and only when the astrologer needs it for a reply, and sends rounded coordinates, used solely as context for the conversation. You can refuse or withdraw the permission in the phone settings at any time; the app works without it.
Personal horoscope: with a subscription, the app sends your birth profile so that we can calculate and write your personal reading. We do not store the result; it stays in server memory for no longer than 15 minutes so that the app can collect it.
Subscription: payment is processed by Google Play or the App Store. We receive the purchase identifier and subscription status needed to verify access and keep them under a random identifier that is not linked to your name. We do not receive card details. Deleting data in the app does not cancel the subscription; you cancel it in the store where you bought it.
Daily reminder: the notification is scheduled directly on your phone; we do not send your data to any notification service.
Reporting content: if you report a reply, horoscope or article with the Report button, the app sends only the reported text, the reason you chose and your optional note, together with the language and astrologer. We use the report to check the content and improve our safeguards, and delete it after 90 days.

We process birth data, conversations and purchase information to provide the features you use, and location only with your permission.

Transfers outside the European Economic Area

AI or infrastructure operations may involve processing outside the EEA. Transfers take place only under an appropriate GDPR mechanism, particularly a European Commission adequacy decision or its standard contractual clauses.

Other information we process

We process information needed to verify payment and provide access, the order email, order/payment/consultation identifiers, start and end times and information about use of the agreed service, and technical information necessary for security and operation. An external payment provider processes payment; we do not store card details.

Information needed to perform the contract is processed on that basis. Accounting, tax and other legally required records are retained for the periods prescribed by law. Necessary technical and security information may be processed based on our legitimate interest in protecting and securing the service.

To improve the website, we track how visitors use it and what they buy, without linking this to you personally. We do not track the content of conversations. This is based on our legitimate interest.

Sensitive information

Do not enter information that is unnecessary for your question. The service is not intended to process health data, sex life or sexual orientation, religious or philosophical beliefs, political opinions, trade union membership, genetic or biometric data, or other special categories of personal data. Do not provide passwords, identity document numbers, payment details or information whose disclosure could harm you.

Security and recipients

Data are transferred only over an encrypted connection. Server copies are accessible only to the systems that need them to run the service, and they are deleted automatically within the periods stated above. We share data only with providers who help us run the service (hosting, the AI technology provider, Google Play and the App Store for payments) and only to the extent they need; we bind them contractually to protect the data at least to the level described here. We do not sell data and do not use it for advertising.

Your rights

Under the GDPR, as applicable, you have rights of access, rectification, erasure, restriction, portability and objection to processing based on legitimate interests. Individual rights may not apply to every item or processing purpose. Send requests to [email protected]. You may also complain to the Czech Office for Personal Data Protection.

Complaints and defects

If access is missing, the service does not work or does not meet its agreed scope, contact [email protected]. Include the order or payment reference if available; you need not copy the conversation. Your statutory rights regarding defective performance apply. Depending on the defect, you may request correction, an appropriate price reduction or, where provided by law, withdrawal. We handle complaints in accordance with applicable law.

Out-of-court consumer dispute resolution

If a dispute cannot be resolved by agreement, consumers can apply to Česká obchodní inspekce (Czech Trade Inspection Authority), Ústřední inspektorát – oddělení ADR, Gorazdova 1969/24, 120 00 Praha 2, Czech Republic. Details are available in the ADR section of the authority's website.

Technical requirements

You need a browser with JavaScript and local storage enabled and an internet connection. We check basic browser compatibility before payment. Private browsing, blocked or cleared storage, or use of another device or browser may prevent recovery of an unfinished consultation.

Service provider

eTruhla s.r.o., company identification number 24819174, registered office Holečkova 386/11, Smíchov, 150 00 Praha 5, Czech Republic.

Email: [email protected]
Telephone: +420 735 631 414