Rules, privacy and consumer information
Last updated: 20 September 2026.
What you purchase
You purchase a one-time online consultation with a virtual astrologer. This is an artificial intelligence system, not a person. Astrological interpretations are for inspiration and entertainment. They are not medical, legal, psychological or financial advice and may contain errors or inaccuracies. No registration or user account is required.
Scope of the paid consultation
The paid consultation ends when the first of these events occurs:
- you receive an astrological assessment;
- you send 20 user messages;
- 15 minutes pass after the consultation becomes available.
An astrological assessment means an interpretation based on individually calculated astrological information about you or people whose details you have provided. Messages used to clarify your request, supply details or hold a general conversation also count towards the 20-message limit.
We may allow further conversation free of charge after the paid consultation ends. This is a bonus outside the guaranteed scope of the paid service. The price is shown before you complete the order and includes all applicable taxes. Payment is one-time, not a subscription.
Access to the service
The consultation becomes available after payment is confirmed or a promo code is successfully redeemed. Before ordering, we ask you to expressly request that the service begin immediately after payment, before the 14-day withdrawal period ends. We also inform you that your right to withdraw ends once the agreed service has been fully provided. If you withdraw earlier, you may have to pay a proportionate amount for the service already provided.
We will send confirmation of the contract, these terms and information about withdrawal to the email address provided when ordering.
Withdrawal from the contract
As a consumer, you may withdraw within 14 days of concluding the contract unless your right has already ended following full performance. If you requested an early start and withdraw before full performance, we may require payment proportionate to the service provided up to withdrawal.
You can withdraw using the Withdraw from the contract function, when shown during the consultation, or by sending a clear statement to [email protected]. No reason is required. Provide only details needed to find the order, such as the payment email or order reference. We will acknowledge electronic withdrawal by email.
If withdrawal entitles you to a refund, we will return the money without undue delay, within 14 days of withdrawal at the latest, normally using the original payment method.
Model withdrawal form
Use of this form is optional:
To: eTruhla s.r.o., Holečkova 386/11, Smíchov, 150 00 Praha 5, Czech Republic, [email protected]
I hereby give notice that I withdraw from my contract for an online consultation.
Date of contract:
Order or payment reference:
Consumer's name:
Consumer's address:
Date:
Consumer's signature (only for a paper form):
Privacy and personal information
The controller is eTruhla s.r.o. We do not create a user account or a long-term user profile.
Conversation content
The consultation is primarily saved in your browser's local storage, allowing you to reopen an active conversation in the same browser after closing the page. Local data can remain on your device after the browser closes. You can delete it by clearing this website's data in your browser settings.
A working copy may also be held temporarily on our servers for operation of the service. It is automatically deleted no later than 15 minutes after the last activity. We do not maintain a long-term server history of consultations.
Generating replies
We send the content needed to generate a reply to the AI technology provider, which processes it for generating the reply and ensuring secure operation. The provider may temporarily retain content in security and operational logs, for no longer than permitted by the service configuration. In the current production configuration this may be up to 30 days.
We do not use the submitted content to train models and use provider settings under which our API data is not used for model training by default.
Transfers outside the European Economic Area
AI or infrastructure operations may involve processing outside the EEA. Transfers take place only under an appropriate GDPR mechanism, particularly a European Commission adequacy decision or its standard contractual clauses.
Other information we process
We process information needed to verify payment and provide access, the order email, order/payment/consultation identifiers, start and end times and information about use of the agreed service, and technical information necessary for security and operation. An external payment provider processes payment; we do not store card details.
Information needed to perform the contract is processed on that basis. Accounting, tax and other legally required records are retained for the periods prescribed by law. Necessary technical and security information may be processed based on our legitimate interest in protecting and securing the service.
Sensitive information
Do not enter information unnecessary for your question. The service is not intended to process health data, sex life or sexual orientation, religious or philosophical beliefs, political opinions, trade union membership, genetic or biometric data, or other special categories of personal data. Do not provide passwords, identity document numbers, payment details or information whose disclosure could harm you.
Your rights
Under the GDPR, as applicable, you have rights of access, rectification, erasure, restriction, portability and objection to processing based on legitimate interests. Individual rights may not apply to every item or processing purpose. Send requests to [email protected]. You may also complain to the Czech Office for Personal Data Protection.
Complaints and defects
If access is missing, the service does not work or does not meet its agreed scope, contact [email protected]. Include the order or payment reference if available; you need not copy the conversation. Your statutory rights regarding defective performance apply. Depending on the defect, you may request correction, an appropriate price reduction or, where provided by law, withdrawal. We handle complaints in accordance with applicable law.
Out-of-court consumer dispute resolution
If a dispute cannot be resolved by agreement, consumers can apply to Česká obchodní inspekce (Czech Trade Inspection Authority), Ústřední inspektorát – oddělení ADR, Gorazdova 1969/24, 120 00 Praha 2, Czech Republic. Details are available in the ADR section of the authority's website.
Technical requirements
You need a browser with JavaScript and local storage enabled and an internet connection. We check basic browser compatibility before payment. Private browsing, blocked or cleared storage, or use of another device or browser may prevent recovery of an unfinished consultation.
Service provider
eTruhla s.r.o., company identification number 24819174, registered office Holečkova 386/11, Smíchov, 150 00 Praha 5, Czech Republic.
Email: [email protected]
Telephone: +420 735 631 414